Charles Fraas - Managing Director
charles@gemspring.com

Charles is a Managing Director and Head of Portfolio Operations and has over 25+ years of operating executive experience, leading transformations and driving profit enhancement.  Charles started his career at Arthur Andersen and Deloitte Consulting, spending thirteen years in various practices including: Audit, Bankruptcy and Transaction Advisory, Retail Industry, Supply Chain, Marketing Analytics, Strategy and Operations, and several technology teams. Over the course of his career he has worked at over 50 clients and executed projects across the strategic and operational spectrum including: Strategic planning, post merger integration, cost reduction, BPO / shared service adoption, robotics process automation, sourcing and procurement, supply chain network redesign, lean manufacturing programs and various ERP / technology implementations.

Charles left consulting to join 1800flowers.com and held several roles in the company including Sr. VP of Improvement, Sr. VP of Operations and COO. During his five years at 1800flowers.com he oversaw all of the operations including call centers, distribution, transportation, sourcing and procurement, customer database marketing, and florist operations.

Charles returned to consulting following 1800flowers.com to lead a boutique advisory firm focusing on restructuring / turnaround engagements and executing transformational projects. He has held various restructuring and transformation leadership roles including Chief Restructuring Officer (CRO), interim CEO, Interim President, Interim COO and Chancery Court Trustee (Delaware). Over the past eight years he has led and supported companies through both financial distress / bankruptcy and growth transformations in the following industries: Manufacturing, distribution, retail, technology, services, real estate, brokerage, aviation and healthcare.

Charles received a B.S. in Accounting from Binghamton University and is a Six Sigma Black Belt.