Charles Fraas - Managing Director
charles@gemspring.com

Charles is a Managing Director and Head of Portfolio Operations and has over 25 years of operating experience, leading transformations and driving profit enhancement. Charles started his career at Arthur Andersen and Deloitte Consulting, spending thirteen years in various practices including: Audit, Bankruptcy and Transaction Advisory, Marketing Analytics, Operations, Retail Industry, Strategy, Supply Chain, and several technology teams. Over the course of his career he has worked with over 50 clients and executed projects across the strategic and operational spectrum including: strategic planning, post-merger integration, BPO / shared service adoption, robotics process automation, sourcing and procurement, supply chain network, lean manufacturing and ERP / technology implementation.

Charles left consulting to join 1800flowers.com and held several roles in the company including Sr. VP of Improvement, Sr. VP of Operations and COO. During his five years at 1800flowers.com he oversaw all of the operations including call centers, distribution, transportation, sourcing and procurement, customer database marketing, and florist operations.

Charles returned to consulting following 1800flowers.com to lead a boutique advisory firm focused on operational transformation, profit enhancement, and restructuring / turnaround engagements. He has held various transformation leadership and restructuring roles including Interim CEO, Interim President, Interim COO, Chief Restructuring Officer (CRO), and Chancery Court Trustee (Delaware). Over the past eight years he has led and supported companies in the following industries: aviation, brokerage, distribution, healthcare, manufacturing, real estate, retail, services, and technology.

Charles received a B.S. in Accounting from Binghamton University and is a Six Sigma Black Belt.